Dear Sirs

I feel compelled to express my dissatisfaction as a customer regarding the conduct received from a staff member at Scottish Power.

Mr Raymond Singleton-McGuire reports:-

I received a call on 10th April 2018 at 12:17 from ‘Ross’ at Scottish Power Tel No; 0131 620 5767. The call was in regard to our consideration to switchover to another utility provider on one of the company’s properties. As the Managing Director of a property group having taken the call in the absence of my PA; I explained to Ross that the purpose behind his call to me is not something I personally get involved with; in fact, whilst not having a comprehensive knowledge of which providers supply which properties, at this point in time I was also unaware of any changes in providers and that he should in fact speak to my PA, who deals my company’s utility providers. Once I had explained this to Ross and handed the phone over to my PA, who at which point had just returned to the office, he apparently hung-up on her!

Mr Raymond Singleton-McGuire reports further:-

Notwithstanding the above incident and unbeknown to myself, I was then informed that Ross had tried to contact me the day before; whilst my PA explained to him that I was neither available or in the office, yet as her name is on all of the accounts and deals with such matters on behalf of the company as the authorised decision maker, at which point he put the phone down on her.

Mr Raymond Singleton-McGuire is made aware of bad behaviour:-

Having now been made aware of this atrocious and rude behaviour by a member of your staff at Scottish Power, it is without any accreditation to yourselves and undoubtedly it is my opinion that even if we were contemplating remaining with Scottish Power then with the very best will in the world, I question after such rudeness and poor behaviour, why would any customer wish to remain with Scottish Power?

Mr Raymond Singleton-McGuire cannot justify bad behaviour:-

Based on the aforementioned, I find it unacceptable to be exposed to such behaviour and whilst I hasten to add that the two incidents are perhaps not wholly representative of Scottish Power, I have taken a personal involvement to ascertain which properties are supplied by Scottish Power, to the extent I believe it is preferable and justifiable to use an alternative provider than yourselves to lessen the expectation of such bad behaviour in the future.

R B Singleton-McGuire