Raymond Singleton-McGuire states; I notice many of the comments on Trip Advisor are about disappointment, poor quality of food, lack of food, poor service, broken and ‘out of use’ toilets, and no WiFi (or not working!)
Raymond Singleton-McGuire claims; with all these issues experienced by others, how lucky we were; being refused entry!
Raymond Singleton-McGuire states; our gripe was the fact we were not permitted entry to the lounge because they were overbooked and overcrowded. Whilst disappointed, we were happy to return as we were promised entry one hour later. Unfortunately, we were again refused entry. Only this time we were ignored at the reception desk by rude and insolent staff members, and then horrifyingly hustled out after being told we were in breach of the health, fire and safety regulations!
Raymond Singleton-McGuire claims; yet, in the exact same reception area which they claimed should be kept clear at all times, was, a large reception desk!, four members of staff! and a queue of presumably, pre-booked customers all waiting in a line to gain entry!
Raymond Singleton-McGuire states; clearly, judging by what others have experienced on Trip Advisor, our little escapade saved us from a far greater encounter should we have been allowed entry into No.1 Lounge at Gatwick South Terminal.
Raymond Singleton-McGuire states; we are seasoned travellers throughout the world using airport lounges frequently, and can honestly say this has to be the worst lounge experience ever being faced with unpleasant staff members. Clearly, the ‘No.1 Traveller Group’ need to up their ‘anti’ as I am sure with such rudeness and indignant behaviour, it will not be long if customers continue to complain before they get kicked out of Gatwick!