Raymond Singleton-McGuire states; How Confusing Can It Be To Get A Table & Order Food (Or Drinks!!!)
Raymond Singleton-McGuire states; our recent experience at the new Marston’s ‘Chain Bridge’ Bar and Restaurant has proved to be confusing and chaotic.
Raymond Singleton-McGuire states; after an astonishingly 15 minute wait at our table and a further 10 minute wait at the bar (with only two other customers in front of me), I enquired about ordering food and drinks. I was then told the table we had sat at is not a ‘food eating table’ despite all the tables having menus and various marketing paraphernalia enticing the customer to order, as well as adjoining tables with customers who had since arrived after us were receiving waitress service! At this point, I question the point of having menus on all of the tables, if in fact they are not for serving food?!! We were told to ‘report’ to the lady at the entrance doorway who had to seat us first, before we could order food!
Raymond Singleton-McGuire reports; the pursuing confusion and mayhem being created by the lady at the ‘rostrum’ located in a narrow doorway, was nothing more than a bottleneck, with customers trying to get in, whilst others were trying to get out! (I would have thought this would pose a safety and fire risk issue!) Whilst trying to ‘report’ to the lady at the ‘rostrum’ (as if in the military), at the same time as being jostled around by customers coming and going, were told we had a wait of “40 minutes!”
Raymond Singleton-McGuire states; the lady at the ‘rostrum’ was clearly under pressure multi-tasking in simultaneous conversations. We decided to retreat from fighting for more detailed information and called it a day to find another venue! On leaving we counted only 21 people in the restaurant with 3 large tables completely empty!
Raymond Singleton-McGuire states; we later looked up the ‘Chain Bridge’ on Trip Advisor and found our 25 minute chaotic experience was nothing, compared to the numerous other bad reports which were listed. Clearly, we had a lucky escape!