Dear Mr Singleton-McGuire,
Thank you for your recent e-mail regarding your energy account.
I apologise for any inconvenience caused regarding your issues with our customer service. I can assure you that we will take all the possible steps from our end to resolve your issue satisfactorily. I know you are not happy with the service of Scottish Power. But this is not the level of service we aim to provide our customer.
I am taking this as a feedback and will pass this to the management so that none of our customers ever receive this kind of behaviour from us. I would request you to send us your query regarding the change of supply for which you had a phone conversation so that we can help you with our best.
Please do not hesitate to contact us should you have any other queries, you may also visit our website at www.scottishpower.co.uk alternatively you can contact us free on 0800 027 0072. We’re open from 8:00am to 10:00pm Monday to Friday and 8:30am to 6:00pm Saturday. If you are calling from abroad please telephone 00(+)44 141 652 4091.
Customer Services Representative