Raymond Singleton-McGuire states the resort is excellently located with steps and walkways leading down to a white, clean sandy beach scattered with palm trees and the iridescent clear blue colour of the sea which can only be better described as a ‘picture postcard setting’. The hotel grounds are excellently maintained and manicured by a hardworking team of gardeners.
Raymond Singleton-McGuire states; it is hard to criticise this resort as we found everyone is very friendly and the staff always try their best with big smiles. Just some of the fundamental basics we take for granted were missing.
Raymond Singleton-McGuire states that if you can tolerate the above incidentals (after all, this is beautiful Cuba) then compared to other Cuban resorts where we have stayed, you will not find a more idyllic location. Worth every penny and excellent value for money, well worth considering if you are planning a holiday in Cuba.
Raymond Singleton-McGuire reports on the Animation/Entertainment; as others have advised on Trip Advisor, the entertainment is very poor and sometimes we found non-existent. We discovered they sometimes mistakenly advertised a different start time to the actual start time. Additionally, not all information boards display start times of the shows. The weekly information board in the Luna reception not only fails to display the start times but don’t even state the location of the shows. We found only one board displaying the correct start times and that was outside the theatre itself. In fact, we found the entertainment side at the resort extremely confusing and poor, e.g., one evening’s entertainment was moved to the main hotel reception without notification; another evening was cancelled without notification and we found the staff, including one of the entertainment staff, less than helpful with regard to start times which vary from 8.00pm – 9.30pm dependent on who we asked! All of this perhaps went some way to explain why the shows are not very well attended by comparison with other resorts where we have stayed previously. The rifle shooting range is a bit ‘hit and miss’; we were told it started at 10.30am everyday; out of the two week holiday I managed to find someone operating it just once and then he was 15 minutes late! Whilst there is still plenty to do at the resort, the entertainment could benefit from better timekeeping and improved information.
Raymond Singleton-McGuire reports on the food; the restaurant leaves something to be desired as does the food, as you will note from other Trip Advisor comments. The layout of the food servers presents confusion when busy. At the end of each section there is a facility for freshly cooked food, which results in several queues forming immediately in front of the self-serving trays making access difficult.
Raymond Singleton-McGuire states; once we had our food and sat down in the restaurant, we ended up waiting forever just to get a drink with our meal. Trying to attract the attention of the waitresses for a second drink is virtually impossible, even when we asked (several times!) the drinks never arrived. Disappointingly, beware, the two occasions we ate in the restaurant our plates were taken away whilst we were still eating! We found eating in the restaurant was extremely uncomfortable due to the lack of air conditioning combined with the extra heat from self-serving units and cooking. You do have an option to eat outside. We returned to the restaurant for the third time in our second week to find the food and service no better than previously experienced. Clearly, this area could benefit from improvement both with management, customer service, food presentation and air conditioning!
Raymond Singleton-McGuire reports; the four a la carte restaurants; French, Mediterranean, Italian and Mexican are well worth a visit which is where we ended up eating most evenings, especially the French restaurant as it has the best food and the coolest air conditioning, with excellent attentive staff (well worth tipping). Although you are only permitted to have two a la carte meals per week, you can obtain a cancellation ticket from the Luna reception between 2.45pm and 3pm each afternoon. A small tip is a worthwhile gesture especially if you would like a further cancellation during your stay.
Raymond Singleton-McGuire reports on the accommodation; our room was in ‘Block 8’ which whilst being the quietest part of the resort, is also the furthest block from the main hotel reception which is at the far side of the resort. A round trip could take you as long as 25 minutes walk! Blocks 6, 7 & 8 are beautifully situated in well maintained gardens, most of them have views of the sea and are close to the beach. They are also ideally situated for the French a la carte restaurant and the 24 hour snack bar alongside the pool in the Luna side of the resort.
Raymond Singleton-McGuire reports on arrival, as the name suggests this resort is two hotel resorts joined together, the main Reception and newer hotel being Mares, and the older resort being Luna which was used for check-in when we arrived. This was an excellent idea as the Luna Reception is less busy therefore check-in was quicker. Word of advice; if you let the hotel porters take your luggage to your room, don’t be fooled when they say; “only be 5 minutes”. Go for a little walk around the complex or grab a relaxing drink at the bar as the luggage porters are dropping off more than just your luggage and waits can be as long as half an hour unless you decide to take your own luggage to your room.